Responsible Gambling at Ritzo
At Ritzo, we are committed to providing a safe and enjoyable gaming environment. We believe that gambling should remain a form of entertainment, never a source of stress or financial difficulty. This page outlines the tools and resources available to help you stay in control.
Our Commitment
Ritzo promotes responsible gambling practices and encourages all players to gamble within their means. We provide various features designed to help you manage your gaming activity and make informed decisions.
Tools to Help You Stay in Control
We offer several self-management tools that you can activate at any time through your account settings:
- Deposit limits (daily, weekly, or monthly)
- Loss limits to cap the amount you can lose over a set period
- Wagering limits to control how much you bet
- Session time limits and reminders
- Cooling-off periods for short breaks from gambling
- Self-exclusion for longer periods when needed
Recognising Problem Gambling
It is important to be aware of warning signs that gambling may be becoming a problem. Ask yourself the following questions:
- Do you spend more money or time gambling than you intended?
- Do you chase losses by continuing to play after losing?
- Has gambling affected your relationships or daily responsibilities?
- Do you borrow money or sell possessions to fund gambling?
- Do you feel anxious, irritated, or restless when not gambling?
- Do you gamble to escape problems or relieve negative emotions?
If you answered yes to one or more of these questions, we encourage you to seek support.
Self-Exclusion
If you feel you need a break, Ritzo allows you to self-exclude from your account. During the self-exclusion period, you will not be able to log in, deposit funds, or place any wagers. You can request self-exclusion by contacting our support team.
Get 300 Free Spins!Self-Exclusion Periods
| Short-term | 24 hours, 7 days, or 30 days |
| Medium-term | 3 months or 6 months |
| Long-term | 1 year or indefinite |
Protection of Minors
Gambling is strictly restricted to individuals who meet the minimum legal age requirement. Ritzo takes the following measures to prevent underage gambling:
- Age verification during the registration process
- Identity document checks before withdrawals are processed
- Account suspension if age verification cannot be confirmed
We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites.
External Support Resources
If you or someone you know is struggling with gambling, professional help is available. Consider reaching out to recognised organisations that specialise in gambling addiction support, such as GamCare, Gamblers Anonymous, or other local counselling services in your region.
Contact Us
If you need assistance with any responsible gambling tools or have concerns about your gaming habits, please do not hesitate to reach out to our customer support team. We are here to help you enjoy your experience at Ritzo safely and responsibly.